FAQ

 

What is your Return policy?

Customer satisfaction is our number one priority here at Beauty Opulence. If in the unlikely event there has been any compromise in product quality, or you have concerns beyond your control, please return within 15 days of purchase or delivery to receive a full exchange of your product. A return label will be provided. After 15 days, the product is Non-exchangeable.

DOMESTIC & INTERNATIONAL

return label will be provided. After 15 days, the product is Non-exchangeable. If you are unhappy with your unopened and unused products and wish to exchange them, you can do so for up to 15 days from delivery date; exchange for full value. All exchanges are subject to review and inspection for restocking purposes.

For all International returns please contact us directly at: info@beautyopulence.com to ensure each return is given proper review in a timely manner.

INTERNATIONAL CUSTOMS & LOST ORDERS

  • We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser

  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment cost

  • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.

How do I order wholesale?

For wholesale orders and membership opportunities please email: info@beautyopulence.com, in the subject field “Attention Wholesale Department”.


Any other questions?

For any questions or concerns please email us at: info@beautyopulence.com or contact our office directly, by phone during business hours.